Returns

We offer a 30-day guarantee. Our products are handcrafted in small batches with great care and we want you to be as happy with our products as we are.  Please notify Zi Zai immediately if there are any problems with your order.  We will refund 100% of the purchase price for any item you are unsatisfied with.   All unopened products are returnable for refund or credit within 30 days from date of purchase.   If the product has been opened or used, you must return the unused portion to receive the refund or credit (we will issue you a return address label upon notification of the concern). Reuse the original packing materials when possible to reduce unnecessary waste.   Please include the following information with your returned item(s):

  • Original receipt or a copy of your invoice
  • A brief note describing the reasons for the return (so we can continue to improve our products and service).
  • Indicate whether you prefer a refund or credit.

Mail all returns to:

Zi Zai Dermatology
2170 W. Drake Rd, Unit B3
Fort Collins, CO 80526
Attn: Returns

Once the return has been received, it will take 1 to 2 weeks to process.  Refunds will be given in the same form the purchase was made (i.e. credit card purchases will be refunded to the same credit card).  Original shipping fees are not refundable.  No refunds will be accepted after 30 days from date of purchase.

If your order was damaged in shipping, let us know immediately.  Please take photos of the damaged package and save the products and packing materials for evidence until the claim with the shippers has been resolved.