In order to make shipping to countries outside the U.S. more affordable for our customers, Zi Zai Dermatology currently offers USPS First Class International shipping option. It is the least expensive shipping option but it does not allow for any insurance nor any tracking information. Therefore, we do not recommend this shipping option for international orders. Zi Zai Dermatology will not be responsible for refunding the cost of lost packages when this shipping option is chosen by the customer.
For all other shipping options chosen, credit for lost packages is issued only after we receive reimbursement from the USPS.
International orders packages may be subjected to additional fees and inspections depending on the laws of the country of import. This may include custom clearance, duties, and import tax. Any fees imposed are the responsibility of the recipient. Shipments may be held and delayed, or refused entry by customs. Shipments held or refused by customs and shipments refused by the recipient will only be issued a credit (minus any shipping cost) after the order has been returned and received by Zi Zai Dermatology.